Privacy and Cookie Policy
This website is operated by Like Charlie, a sole proprietorship registered with the Dutch Chamber of Commerce under number 89110692 and with VAT number NL004693345B73. In this policy, we refer to Like Charlie as “Like Charlie”, “we”, “us” and “our”.
Personal data
Your privacy is important to us. Like Charlie is responsible for the processing of your personal data. We only process personal data that you provide to us through our website or that we receive from you when you contact us by email, phone, online or via social media.
This data may include your first and last name, address details, phone number, payment details, account details, order details, social media information, communication with us, preferences, and reviews of our products and services. We only use this data insofar as necessary to properly provide our services, such as processing and delivering orders, handling payments, and improving our services.
Children
We do not allow children under the age of 16 to register on our website or make purchases without the consent of a parent or legal guardian.
Collection and use of data
We collect and use your personal data for the following purposes:
- to create and manage your account
- to process and complete your order
- to provide you with information, products and/or services you have requested from us
- to contact you when necessary regarding your order or enquiry
- to improve our website, products and services
- to personalise and optimise your experience on our website
- to carry out statistical analyses and gain insight into the use of our website
- to prevent or detect fraud, abuse and unlawful use
- to comply with legal obligations
- to send you marketing, updates and offers that match your interests and purchase history, where there is a valid legal basis for doing so
We only process your personal data when there is a valid legal basis for doing so. This may be necessary, for example, for the performance of a contract, because we must comply with a legal obligation, because you have given your consent, or because we have a legitimate interest in doing so.
Contact with customer service
You can contact our customer service via the contact form, phone, email and social media. When you contact us, we store the information you share with us, such as your contact details and correspondence, so that we can properly handle your question, complaint, warranty request or other enquiry.
We do not keep this data longer than necessary for the purpose for which it was collected, unless we are legally required to keep it for a longer period.
When you contact us via social media, the privacy policy of the relevant social media platform will also apply.
How we collect data
We collect personal data that you voluntarily provide to us through our website, by email or via social media. In addition, we collect certain technical data and information about your use of our website through cookies and similar technologies.
Cookies
Cookies are small text files that are stored on your computer, tablet or smartphone when you visit our website. Cookies help the website function properly, provide insight into how the website is used, and may also be used for marketing purposes.
We use the following types of cookies on our website:
1. Essential cookies
These cookies are necessary for the proper functioning of the website and to remember your settings and preferences.
2. Analytical cookies
These cookies help us understand how visitors use our website, so that we can improve the website and our services.
3. Marketing and social media cookies
These cookies are used to track your browsing behaviour, tailor advertisements to your interests and enable interactions with social media. In many cases, prior consent is required for tracking cookies and other privacy-sensitive cookies.
Some cookies are placed by third parties. The privacy and cookie policy of the relevant third party also applies to the use of these cookies.
You can change your cookie preferences at any time through your browser settings or via the cookie settings on our website.
Sharing personal data with third parties
We only share your personal data with third parties when this is necessary for our services, when we are legally required to do so, or when you have given your consent.
For example, we work with service providers for payments, shipping, website management and marketing. Where necessary, we enter into data processing agreements with parties that process personal data on our behalf.
Our payment page is hosted by Shopify. Once you select a payment method, you may be redirected to the payment environment of a third party. Payments made through such parties are also subject to the terms and privacy policy of the relevant third party.
Your privacy rights
You have the right to access, correct or request deletion of your personal data. In some cases, you may also request restriction of processing, object to processing, withdraw your consent, or request the transfer of your data.
If you would like to exercise any of these rights, please contact us via management@likecharlieclothing.com or through our contact form.
If you have a complaint about the way we handle your personal data, you may also submit a complaint to the Dutch Data Protection Authority.
Changes
We may update this privacy and cookie policy from time to time. The most current version will always be available on our website. We recommend that you review this policy regularly. In the event of important changes, we will update the date on this page.
Contact
If you have any questions or concerns about this privacy and cookie policy, please feel free to contact us via management@likecharlieclothing.com or through our contact form.