Returns, Exchanges and Refunds
We offer free shipping in the Netherlands on orders over €50. For customers in Belgium, free shipping applies to orders over €75. For other EU countries and the UK, we offer free shipping on orders over €120. For international shipments outside the EU, free shipping applies to orders over €300.
Please note that we are not responsible for any customs duties, such as VAT, import duties or other additional charges for international shipments.
Not completely satisfied with your purchase? You can easily register your return free of charge within 30 days of receiving your order. We believe it is important to give you enough time to make the right choice. That is why we offer a 30-day return period, which is more generous than legally required.
Items must be returned unused, unwashed and in their original packaging.
You can easily register your return through our return portal: https://like-charlie.shipping-portal.com/rp/
In the return portal, you can choose from 3 options:
- Refund
- Exchange item
- Store credit
After registering your return, you will receive a QR code. This can be scanned at a parcel point, allowing you to hand in your return quickly and easily. In this way, we make the return process as easy as possible for you.
For international returns, additional customs charges or import duties may arise in some cases. These costs are the responsibility of the customer.
Once we have received and processed your return, you will receive a confirmation by email. Refunds are always issued via the same payment method used for the original order.
If you have any questions or if anything is unclear about our return policy, please feel free to contact us through our contact form.