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Frequently asked questions
Ordering
Pick 3 T-shirts. One is on us, you pay for 2. Combine your favourite colours, quotes and illustrations. The discount is applied automatically in your cart. Long sleeves count too.
You can cancel it yourself in your account, as long as your order has not been processed yet. We ship within 1 working day, so be quick.
For anything else, such as the delivery address, email management@likecharlieclothing.com with your order number. If your parcel is already on its way, you can return it free of charge within 30 days.
As soon as your parcel is shipped you get an email with a tracking code. Nothing received? Have a look in your spam folder, and otherwise email us and we will send it again.
Then you cannot order it at that moment. It usually comes back. Email us the size and colour you are looking for and we will let you know as soon as it is back.
Orders from € 99 include the question game for free. 51 questions that get conversations going which do not start on their own. In your cart you choose which edition you want.
Size and fit
Go by your usual size. Our clothing has a relaxed fit. If you have a slim build or a small upper body, feel free to take a size down.
Every product page has a size chart with the measurements in centimetres, and the height of the model with the size they are wearing. We have XXS to 3XL.
Then you register your return within 30 days in our returns portal, free of charge. There you choose between a refund, an exchange for another size or colour, and store credit for a next order.
Our sizes are close to the European standard, but the fit is relaxed, so the clothing runs roomier than you may be used to. To be sure, check the size chart on the product page. It lists the measurements of the garment itself, so you can compare them with a shirt you already own.
Shipping and delivery
Shipping is free in the Netherlands from € 35, in Belgium from € 75, in the rest of Europe and the United Kingdom from € 120, and in the rest of the world from € 300.
Below those amounts a fixed rate applies: € 6.45 in the Netherlands and € 7.65 in Belgium. For other countries you see the amount as soon as you choose your country at checkout.
We ship within 1 working day. In the Netherlands your parcel is usually with you the next working day. Abroad it takes longer, how much depends on the country.
Yes, we ship worldwide. You see the shipping cost and the expected delivery time as soon as you choose your country at checkout.
Outside the EU, import duties, VAT and customs clearance fees from your own country may be added. You pay those to the carrier and they are separate from what you pay us.
First check your tracking to see whether the parcel was delivered somewhere, for example with a neighbour or at a pick-up point. If something is not right, email management@likecharlieclothing.com with your order number. Then we will sort it out together.
Returns and exchanges
You have 30 days to return an item and it is free. The item must be unused and unwashed, in its original packaging.
You register your return in our returns portal and choose there between a refund, an exchange or store credit. You can read the full policy in our refund policy.
Through our returns portal. You register your return and choose between a refund, an exchange for another size or colour, and store credit for a next order. You then get a QR code to have scanned at a parcel point, so you do not have to print anything.
Once we have received and processed your return you get a confirmation by email. We refund through the same payment method you paid with.
That should not happen. Send a photo to management@likecharlieclothing.com with your order number and we will send a new one or refund you.
After that our quality guarantee applies: one year on seams, fabric and finish under normal use.
Material and quality
Our T-shirts are 335 GSM organic combed cotton, pre-washed. Hoodies are 450 GSM. Pre-washed means the fabric has already shrunk, so your shirt keeps its shape after washing.
The exact composition is on every product page and on the care label.
Organic cotton is grown without synthetic pesticides and fertilisers. Combed means the short fibres have been combed out, which makes the fabric smoother and stronger. You can feel that in the shirt.
We give a one year quality guarantee on seams, fabric and finish under normal use. If something breaks in that year that should not break, email us with a photo.
We photograph everything ourselves and correct the colour so it matches the real item. Even so, your screen can show a colour slightly differently. If it disappoints, you can return it free of charge within 30 days.
Wash inside out at 30 degrees and do not iron the print. You can read more in our washing and care guide.
Always check the care label too, because it can differ per item.
About Like Charlie
In Bangladesh. Jurren went there himself, walked through the factory and filmed what he saw.
You can watch that on our production page, along with what we work with and which documents we can show.
5% of our profit goes to MIND Us, which works towards a healthy development for young people. So far we have donated € 5,300. We also give talks at schools and events.
You can read more about that on our story page.
Email management@likecharlieclothing.com. We usually reply within one working day. You can also send us a message on Instagram or TikTok.