Refund policy

Not happy with your purchase? You have 30 days after receiving your order to register a return, free of charge. We deliberately give you more time than the law requires, so you can decide without rushing.

Items must be unused and unwashed, and returned in their original packaging.

How to register your return

Go to our returns portal: like-charlie.shipping-portal.com/rp

There you choose between three options: a refund, an exchange for another item, or store credit for a next order. You then receive a QR code to have scanned at a parcel point. That is all you have to do.

Refunds

Once we have received and processed your return, you get a confirmation by email. We always refund through the same payment method you paid with.

Have you not seen your refund 14 days after your return was processed? Please contact us.

What cannot be returned

Items that were custom made or personalised, items whose seal has been broken for hygiene reasons, and digital products once they have been delivered or downloaded.

International returns

A return from outside the EU can incur customs charges or import duties. Those costs are for the customer.

Cancelling an order

As long as your order has not been processed, you can cancel it in your account at likecharlieclothing.com/account. If it has already shipped, the return process above applies.

Questions about your return? Email management@likecharlieclothing.com or use the contact form on our website.